Need to return your item? No worries, it happens. Hellcreekdino is dedicated to offering you a hassle free shopping experience from beginning to end. We have no doubt that you will be delighted with the specimen you receive, but if not 100% Happy, please Contact Us with the issue for it to be promptly taken care of.
Hellcreekdino offers returns for 30 days after delivery date to ensure a no rush feeling for our customers if not happy with their items. We would appreciate an email within a week of delivery to let us know you are unhappy and returning the item, but again if any way unhappy we will make it right.
Hellcreekdino will also pay the shipping costs if it is a selling error (shipped you the wrong product, damaged in shipping)
You can expect a Full Refund of your money to be processed from us within 72 hours after receiving your return back. It may take slightly longer for it to transfer to your Credit Card, Paypal, or Bank Account depending on each services terms, However it is usually not longer than a week.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Most of our items feature free shipping anywhere in the USA, with the occasional "larger, heavy" Specimen at Fair, accurate rates.
Outside of the USA? No problem! We Ship Worldwide with low, fair shipping quotes.
Shipments within the USA take 3-7 days on average. Shipments to countries outside the USA vary from 10 days to around 4 weeks. Most international countries have tracking as well to provide convenience for our customers.